FAQs

For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email hi@rachelantonoff.com.

Ordering

What payment methods do you accept: Credit Cards

We accept Visa, Mastercard, American Express and Discover

Payment Security

Rachel Antonoff is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. 

Returns

I need to return my merchandise, what should I do?

Please contact orders@rachelantonoff.com and we will be more than happy to send you a return merchandise authorization form via email once your return is processed.

Please note Sale merchandise reduced 30% or more is considered Final Sale, and is not eligible for return or exchange.

What do I need to include with my return?

We only ask that you include a copy of your invoice inside the return package along with the item(s) you're returning (unworn, with original tags).

How long will it take to receive my refund after I shipped my return?

The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

How is tax calculated in my order?

Tax is calculated by the state in which you reside and is added to order after shipping is aligned. 

I found an item I would like to purchase however my size is not showing up.

Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry to hi@rachelantonoff.com and we will do our best to find the size for you.

I have ordered the wrong item/size by mistake. Can I edit my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however do our best cancel an order at any point before it ships out. You can then place a new order for the correct product.

I changed my mind and want to cancel my order. How do I do that?

You may cancel an order at any time before the order ships. We recommend you cancel your order right away at orders@rachelantonoff.com.