Contact Us
General Inquiries
hi@rachelantonoff.com
Online Orders
orders@rachelantonoff.com
Franklin Showroom
533 Canal St, New York, NY 10013
info@franklinshowroom.com
Monday-Thursday
10am to 4pm ET
Friday
10am to 2pm ET
Need help?
FAQs
Orders
We ship orders Monday-Friday. If an order is placed by 11am ET, your order will go out the same day, pending availability. If ordered after 11am ET, over the weekend or on a holiday, please allow 1-2 business days to process your order.
USPS Standard Shipping $15.00
Delivery occurs 4 - 7 business days after order is shipped.
USPS Two Day Shipping $25.00
Delivery occurs within 2 business day (excluding holidays) if placed by 11 AM ET.
*We offer free US Standard Shipping on all orders of $300 or more.
Yes! We process International orders through DHL Express. Shipping rates are calculated at checkout based on destination & delivery time.
Delivery can take anywhere between 3-4 business days (actual number of days may vary based upon destination). Tracking updates are available via DHL On Demand Delivery. Please make sure to enter in your mobile number and email address when placing your order to be notified with up-to-date tracking information. Please note we cannot provide return labels for international orders.
- Processing an international order takes 2 to 3 business days, so please allow this time before you get a tracking number from one of our carriers.
- Please note you may experience longer delivery times when shipping to outside the 48 contiguous states of the United States.
Returns
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. Returned merchandise should include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
We accept returns within 14 days from the order ship date. If you would like to return for Store Credit we will accept these within 30 days. Return shipping labels are provided for all approved returns and exchanges. A $15 handling fee will be deducted from your refund for returned items, and an $8 handling fee will apply to exchanges. These fees help cover return processing and shipping costs.
Please visit rachelantonoff-com.loopreturns.com to begin your return or exchange.
We accept returns within 14 days from the order ship date. If you would like to return for Store Credit we will accept these within 30 days.
Return shipping labels are provided for all approved returns and exchanges.
A $15 handling fee will be deducted from your refund for returned items, and an $8 handling fee will apply to exchanges. These fees help cover return processing and shipping costs.
Sale merchandise reduced 30% or more from the original price is considered FINAL SALE and is not eligible for return or exchange.

