Delivery occurs 4 – 7 business days after order is placed, pending availability. Any orders placed after 11 AM EST are processed the next business day. Orders placed after 11 AM EST on Friday, weekends or holidays will be processed the next business day.
Delivery occurs within 2 business day (excluding holidays) if placed by 11 AM EST, pending availability.
We offer free US Standard Shipping on all orders over $100
We process International orders through DHL Express. Delivery can take anywhere between 3-4 business days (actual number of days may vary based upon destination). Tracking updates are available via DHL On Demand Delivery. Please make sure to enter in your mobile number and email address when placing your order to be notified with up-to-date tracking information. Please note we cannot provide return labels for international orders.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing. We accept returns within 30 days from the order ship date. No returns will be accepted without an authorized RMA form included in package. We currently do not provide return labels unless items are damaged/defective. We suggest using a shipping service with tracking in order to secure your package makes it back to our facility. Please visit https://rachelantonoff.com/a/returns to begin your return.
Sale merchandise reduced 30% or more is considered Final Sale, and is not eligible for return or exchange.
Once your package has been received at our warehouse, your refund will be processed in the original form of payment within five business days or store credit (based on which option you select at time of return) You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from email@example.com.
To make an exchange please order the item you want as a new purchase. Standard shipping fees will be waived/credited for the exchange. Please reach out to firstname.lastname@example.org with any questions.
Send us an email at email@example.com.