For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email firstname.lastname@example.org.
We accept Visa, Mastercard, American Express and Discover
Rachel Antonoff is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing. We accept returns within 30 days from the order ship date. No returns will be accepted without an authorized RMA form included in package. We currently do not provide return labels unless items are damaged/defective. We suggest using a shipping service with tracking in order to secure your package makes it back to our facility.
Please visit https://rachelantonoff.com/a/returns to begin your return.
Please note Sale merchandise reduced 30% or more is considered Final Sale, and is not eligible for return or exchange.
We only ask that you include a copy of your return merchandise authorization form inside the return package along with the item(s) you're returning (unworn, with original tags).
The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.
Tax is calculated by the state in which you reside and is added to order after shipping is aligned.
Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. Please sign up for a back in stock notification found on the product page, to be alerted when your desired item is available for purchase.
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however do our best to cancel an order at any point before it ships out. You can then place a new order for the correct product.
You may cancel an order at any time before the order ships. We recommend you cancel your order right away at email@example.com.