Phoebe Market Tote Butts Here
A farmer's market-ready tote adorned with condoms and cigarette butts: you contain multitudes, why can't your bag? And we do mean that literally–with its roomy interior, large outside pocket, and sturdy canvas construction, Phoebe easily accommodates heirloom tomatoes and UTI medication, your pilates mat and your pilates instructor's phone number, and whatever other harmonious hodgepodges get you through the day.
Color:
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Shipping & Returns
What's the deal with Shipping?
We ship orders Monday-Friday. If an order is placed by 11am ET, your order will go out the same day, pending availability. If ordered after 11am ET, over the weekend or on a holiday, please allow 1-2 business days to process your order.
US shipping rates:
USPS Standard Shipping $15.00
Delivery occurs 4 - 7 business days after order is shipped.
USPS Two Day Shipping $25.00
Delivery occurs within 2 business day (excluding holidays) if placed by 11 AM ET.
We offer free US Standard Shipping on all orders over $300
International Shipping rates:
Shipping rates are calculated at checkout based on destination & delivery time.
We process International orders through DHL Express. Delivery can take anywhere between 3-4 business days (actual number of days may vary based upon destination). Tracking updates are available via DHL On Demand Delivery. Please make sure to enter in your mobile number and email address when placing your order to be notified with up-to-date tracking information. Please note we cannot provide return labels for international orders.
- Processing an order takes 2 to 3 business days, so please allow this time before you get a tracking number from one of our carriers.
- Please note you may experience longer delivery times when shipping to outside the 48 contiguous states of the United States.
How do I make a return?
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. Returned merchandise should include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
We accept returns within 14 days from the order ship date. If you would like to return for Store Credit we will accept these within 30 days. Return shipping labels are provided for all approved returns and exchanges. A $15 handling fee will be deducted from your refund for returned items, and an $8 handling fee will apply to exchanges. These fees help cover return processing and shipping costs.
Please visit rachelantonoff-com.loopreturns.com to begin your return or exchange.
Sale merchandise reduced 30% or more is considered Final Sale, and is not eligible for return or exchange.
When will my credit card be refunded?
Once your package has been received at our warehouse, your refund will be processed in the original form of payment within five business days or store credit (based on which option you select at time of return) You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from orders@rachelantonoff.com.
I would like to make an exchange, now what?
If you would like to exchange an item for a different size of the same style, please select “Exchange” when submitting your return and follow the prompts to complete the process.
Do you offer store credit?
Yes! We'd be glad to accept your return & apply the amount toward your next purchase with us. We accept store credit returns within 30 days from the order ship date.
Is there a way to resell my pre-loved RA items?
Sure is! Round Trip is a community space for buying and selling pre-loved Rachel Antonoff. We design our pieces with the long game in mind, with styles that transcend occasion and season. That being said, maybe you’re looking to trade in the skirt in which you ran into your thriving ex, or perhaps you’re hunting down an elusive dress from five seasons ago. No matter the reason, Round Trip offers a sustainable way to keep classic pieces in circulation
Questions?
Send us an email at orders@rachelantonoff.com.
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Details
Shipping & Returns
What's the deal with Shipping?
We ship orders Monday-Friday. If an order is placed by 11am ET, your order will go out the same day, pending availability. If ordered after 11am ET, over the weekend or on a holiday, please allow 1-2 business days to process your order.
US shipping rates:
USPS Standard Shipping $15.00
Delivery occurs 4 - 7 business days after order is shipped.
USPS Two Day Shipping $25.00
Delivery occurs within 2 business day (excluding holidays) if placed by 11 AM ET.
We offer free US Standard Shipping on all orders over $300
International Shipping rates:
Shipping rates are calculated at checkout based on destination & delivery time.
We process International orders through DHL Express. Delivery can take anywhere between 3-4 business days (actual number of days may vary based upon destination). Tracking updates are available via DHL On Demand Delivery. Please make sure to enter in your mobile number and email address when placing your order to be notified with up-to-date tracking information. Please note we cannot provide return labels for international orders.
- Processing an order takes 2 to 3 business days, so please allow this time before you get a tracking number from one of our carriers.
- Please note you may experience longer delivery times when shipping to outside the 48 contiguous states of the United States.
How do I make a return?
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, eligible items or defective merchandise. Returned merchandise should include the original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.
We accept returns within 14 days from the order ship date. If you would like to return for Store Credit we will accept these within 30 days. Return shipping labels are provided for all approved returns and exchanges. A $15 handling fee will be deducted from your refund for returned items, and an $8 handling fee will apply to exchanges. These fees help cover return processing and shipping costs.
Please visit rachelantonoff-com.loopreturns.com to begin your return or exchange.
Sale merchandise reduced 30% or more is considered Final Sale, and is not eligible for return or exchange.
When will my credit card be refunded?
Once your package has been received at our warehouse, your refund will be processed in the original form of payment within five business days or store credit (based on which option you select at time of return) You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from orders@rachelantonoff.com.
I would like to make an exchange, now what?
If you would like to exchange an item for a different size of the same style, please select “Exchange” when submitting your return and follow the prompts to complete the process.
Do you offer store credit?
Yes! We'd be glad to accept your return & apply the amount toward your next purchase with us. We accept store credit returns within 30 days from the order ship date.
Is there a way to resell my pre-loved RA items?
Sure is! Round Trip is a community space for buying and selling pre-loved Rachel Antonoff. We design our pieces with the long game in mind, with styles that transcend occasion and season. That being said, maybe you’re looking to trade in the skirt in which you ran into your thriving ex, or perhaps you’re hunting down an elusive dress from five seasons ago. No matter the reason, Round Trip offers a sustainable way to keep classic pieces in circulation
Questions?
Send us an email at orders@rachelantonoff.com.
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